Privacy Policy

Last updated: March 2026

Who we are

Lost Goldfish is a web design and hosting service for local businesses, operated from London, United Kingdom. When we refer to "we", "us", or "our", we mean Lost Goldfish. When we refer to "you" or "your", we mean anyone who uses our website, submits an application, or becomes a client.

What information we collect

We collect the following personal information when you apply for a free website or become a client:

• Your name
• Your email address
• Your phone number
• Your business name and industry
• Your current website address (if applicable)

We also collect payment information through Stripe, our payment processor. We do not store your card details ourselves -- Stripe handles all payment data securely.

How we use your information

We use the information you provide to:

• Review your application and contact you about your website
• Design, build, and host your website
• Send you monthly performance reports
• Process your hosting payments through Stripe
• Communicate with you about your account and any updates

We will never sell, rent, or share your personal information with third parties for marketing purposes.

Third-party services

We use the following third-party services to operate:

• Cloudflare -- website hosting, security, and performance
• Stripe -- payment processing
• Resend -- transactional emails (welcome emails, reports, notifications)

Each of these services has their own privacy policy and handles data in accordance with GDPR.

How long we keep your data

We keep your data for as long as you are a client. If you cancel your subscription, we retain your records for up to 12 months in case you want to return, after which they are deleted. You can request deletion of your data at any time by emailing us.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate data
• Request deletion of your data
• Object to the processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, email nemo@lostgoldfish.io.

Cookies

Our website uses only essential cookies required for the site to function (such as session cookies for the client portal). We do not use tracking cookies, advertising cookies, or analytics cookies.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

If you have any questions about this privacy policy or how we handle your data, email nemo@lostgoldfish.io.